Refund Policy

Refund Policy

Effective Date: 19-03-2026

At L&M’s Cookies, all our products are freshly made and perishable. For this reason, we do not accept returns or offer refunds once an order has been delivered.

1. No Returns

Due to the nature of our food products, all sales are final and non-returnable.

2. Damaged or Incorrect Orders

If you receive a damaged or incorrect order, please contact us within 24 hours of delivery with clear photos of the issue. We will review your case and may offer a replacement or refund where appropriate.

3. Order Issues

If there is any issue with your order, please contact us as soon as possible at lmscookie@hotmail.com.

4. Refund Approval

Refunds (if approved) will be processed to your original payment method within a reasonable timeframe.

5. Contact Us

Email: lmscookie@hotmail.com

Phone: +44 7939 502 482

Location: London, UK